Frequently Asked Questions
Everything you need to know about shopping with New Arrivals by YALA.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs are calculated at checkout, but we offer free standard shipping on all orders over $150.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or store credit.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.
Are your garments sustainably produced?
At New Arrivals by YALA, we prioritize ethical manufacturing and high-quality fabrics. We work closely with our suppliers to ensure fair labor practices and are increasingly incorporating recycled materials into our collections.